On the 1st of April 2004, the franchise for the Southminster Branch line was awarded to One Great Eastern. After getting the franchise 'one' (who they seem be known as) decided to do a survey and ask customers what their priorities for improvements were. Rather strangely, their customers were given a list of just four improvements to choose from:

1. More facilities on stations.
2. More fare offers for days out.
3. Closer links with the community.
4. More facilities on trains.

I'm sure the one improvement commuters on the Southminster Branch Line would like to see most is more trains, but that was not a choice. This item used to be on the one's NEWS page titled 'one' makes wishes come true. They have now removed it, but I decided to archive a copy, so others can see the sort of stupid and irrelavant questions they ask.