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Guest book comments placed in 2004

This is a historical record of the comments placed in the guest book for the Southminster Branch Line web site in the year 2004. More recent comments are contained in the current guest book.

When people posted copies of letters or emails between themselves and others (one, Rail Passengers Council etc), I have tried to use a common colour scheme, so the letters show up. Letters or emails sent to 'one' are in red. Replies from 'one' are in blue. Letters or emails to other groups, such as Essex County Council, the Rail Passengers Council or others will be in green. Replies from bodies other than 'one' are in mauve.

Blue Line



Name: David Kirkby (website admin) - Message posted on Tue December 21 2004 at 11:03:54 GMT
Village of residence: Althorne
Journey starts: Althorne
Journey ends: London
Comments:   Sorry the guestbook was diabled for a few hours today. I have also removed two posts, for reasons I would rather not go into, although these were not removed because they were indicating they were happpy with the line - quite the contry in fact.

Blue Line

Name: Keith Leddiman - Message posted on Fri December 17 2004 at 10:13:29 GMT
E-mail: keith.leddiman@@citigroup.com
Village of residence: Burnham
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   Another "poor" piece of information given out by "One's" staff is that compensation cannot be calimed if a train is cancelled, as I believe there was earlier this week. They told a passenger that a claim can only be made if there is a delay of more than 1 hour, this is NOT TRUE. Here is the statement from "One's" Passenger Charter:

If your journey with `one` is delayed by 30-59 minutes, you may claim compensation against our `Delay Repay` scheme. We will pay compensation to a value of at least 50% of the cost of the ticket held for that portion of the journey. In the case of 7 day tickets and season tickets the compensation will be calculated against the proportional daily cost of the price of the ticket. If your journey is delayed by 60 minutes or more we will double this amount.

I.e. If they cancel a train, and we all know there is no way there will be another one within 30 minutes, then every passenger should put a claim in, whether you used that train or not.

Regarding the replacement bus situation, I will make some enquires at Wickford and let you all know what they say.

Blue Line

Name: Dr. David Kirkby - Message posted on Thu December 16 2004 at 14:19:08 GMT
E-mail: David Kirkby
Comments:   If 'one' implement this 'no buses' procedure, then I think we should get a Taxi and send 'one' the receipt. If they don't pay it, we take it to a small claims court. Sure, it costs a few pounds to take an action in a small claims court, but you can't get stuck with legal expenses if you loose.

Are there any legally qualified people reading this who might like to comment on the likelyhood of this succeeding?

I for one are willing to take this action. I guess the press would attend the court hearing if they were made aware of it. There's some information at the court service's web site. The cost would be 30 pounds - perhaps a bit more than the cost of the Taxi. Perhaps a few of us would share the court costs. I'm willing to pay them myself, but if anyone wants to contribute, I would not decline - I already pay the costs of running this site from my own pocket.

Likewise, if someone else gets delayed and takes an action in the court, I'll pay a fiver towards their costs. Anyone else willing to do likewise? Or how about four sharing a cab, and sharing any costs involved in trying to reclaim the money for the Taxi?

We must take some action about the way we are treated. 'one' just ignore us. The Rail Passengers Council seem ineffective. Essex County Council are failing to answer direct questions. John Whittingdale has met with the MD, but really nothing was gained from that.

Anybody got any bright ideas of how we can achieve something, as we seem to be going around in circles?

Blue Line

Name: norma witts - Message posted on Thu December 16 2004 at 12:40:25 GMT
E-mail: norma.witts@allenovery.com
Village of residence: Burnham
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   I was chatting to one of the station staff at one of the stations, having missed my connection, and was told that the new policy was that there would be no buses if the trains weren't running.

Blue Line

Name: Dr. David Kirkby (website admin) - Message posted on Thu December 16 2004 at 12:19:18 GMT
Village of residence: Althorne
Journey starts: Althorne
Journey ends: London
Comments:   If the anonymous person who posted a message on Thursday December 16th at 09:47:35 (or anyone else for that matter) does write to 'one', perhaps they would be kind enough to ask them to clarify the situation with reguard to buses. (See the comments I added to the front page last night about the apparent new rules on this).

I for one find it unacceptable if this is true that 'one' will not put replacment buses on unless there is a delay of an hour or more.

Blue Line

Name: anonymous - Message posted on Thu December 16 2004 at 09:47:35 GMT
Village of residence: SWSF
Journey starts: Woodham Ferrers
Journey ends: Liverpool Street
Comments:   If you can actually find a station with a copy of the new timetable you can see what a complete waste of time it is. Less trains, worse times, unworkable connections, and more money - what more could we ask for? Yet again the branch line gets the raw end of the deal when it comes to devising timetables and resolving problems. I guess I wont be the only person writing to One Great Eastern and the local MP!

Blue Line

Name: Keith Leddiman - Message posted on Wed December 15 2004 at 12:13:35 GMT
E-mail: keith.leddiman@@citigroup.com
Village of residence: Burnham
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   I have just found out a way to save money if your journey is only as far a zone 2 and your annual season ticket is about to expire. The January price is actually LESS then the current price. Currently, from Burnham to Zone 2, the price is £2,960 but from Jan 2nd 2005 it is £2,832, £8 less than this year. It may be worth buying the odd weekly ticket and then buy an annual ticket after Jan 2nd. I am afraid the same cannot be said for an All Zones annual ticket. From Burnham this is currently £3,260 and from Jan it will be £3,400. Given John Whittingdale's quote "I am disappointed if unsurprised that there appears no likelihood of any reduction in fares", he may after all be surprised.

Blue Line

Name: Jim Tidmarsh - Message posted on Tue December 14 2004 at 13:27:22 GMT
E-mail: jim.tidmarsh@jpmorganfleming.com
Village of residence: South Woodham Ferrers
Journey starts: Woodham Ferrers
Journey ends: Liverpool Street
Comments:   Apart form having to get up & leave home 25 minutes earlier than previously, I must say that two days of the new timetable seem OK. The 6.32 from Woodham is half empty and not even crowded after it leaves Billericay. If you find the new 7.15 from Woodham is too crowded (having to cope with the equivalent of two trains' passenegers)go for the earlier time. Last evening was alright as well. Having to leave the office 5 or 10mins earlier is no prob since I'm in earlier in the morning !!!!!

Blue Line

Name: Dr. David Kirkby (website admin) - Message posted on Mon December 13 2004 at 13:59:30 GMT
E-mail: david.kirkby@@onetel.net
Village of residence: Althorne
Journey starts: Althorne
Journey ends: London
Comments:   Here's a copy of an email I received yesterday (12/12/04 at 11:39 am) from John Whittingdale MP. It was copied to 4 other people, including the newsdesk@essexchronical.co.uk I find it annoying that 'one' will review things in 6 weeks with a view to changing them in 6 months if necessary. So we are stuck with these times for 6 months, even if one know in 6 weeks it is not working.

Following concerns expressed by constituents about the standard of service on the Crouch Valley line, John Whittingdale has met Tim Clarke, Managing Director of One railway, and Theo Steel, Projects Director. At the meeting, John Whittingdale raised concerns about the effect on commuters of the new timetable changes, particularly the loss of the 0715 service from Burnham. In addition, they discussed the overall quality of service including cost of tickets, frequency of service and reliability in comparison with the Southend service.

Following the meeting, John Whittingdale said: "I am pleased that Tim Clarke made clear that One regards the Crouch Valley line as a key strategic service and has absolutely no plans to close it.

Mr Clarke explained that the recent changes to the timetable had had to be submitted to the Strategic Rail Authority quickly and so there was less time for consultation beyond the local authorities and rail user groups. However, he did say that the changes would be reviewed at the end of January with any revisions introduced in June. I have passed on to him the large number of complaints that I have had from constituents, particularly about the loss of the 0711 service from Southminster. Many people find the new 0735 service too late and so have to use the 0652 service, adding considerably to the length of their working day. Mr Clarke has promised to try to take account of these concerns in the review.

I welcome Mr Clarke's recognition that the cost of tickets is higher than on the Southend service and his agreement that this may need to be addressed, although I am disappointed if unsurprised that there appears no likelihood of any reduction in fares. I am also disappointed that there seems little immediate likelihood of obtaining a later train after the 2215 from Liverpool Street owing to the requirements of Network Rail and the low number of users.

Finally, I also emphasised to Mr Clarke the concern felt by many that the Southminster service is treated as a poor relation and suffers disproportionately from cancellations or delays. I welcome Mr Clarke's assurance that this is not the case and that One will continue to make a special effort to protect the service on smaller lines like the Southminster branch."


John Whittingdale OBE MP
Shadow Secretary of State for Culture, Media and Sport
Member of Parliament for Maldon and East Chelmsford
e-mail: jwhittingdale.mp@tory.org.uk

Blue Line

Name: norma.witts - Message posted on Mon December 13 2004 at 13:09:59 GMT
E-mail: norma.witts@allenovery.com
Village of residence: Burnham
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   I would like to know which brainless numbskull worked out this timetable. There is only one train home in the evening now, the 6.29, to which no trains connect at Wickford. The 5.59 Southend train gets to Wickford at 5.47. The Liverpool Street to Southend gets to Wickford at 5.34 AND THE SOUTHMINSTER TRAIN LEAVES AT 6.29. HOW IS ANYONE SUPPOSED TO CATCH IT????????????? AND JOY OF JOY, THERE ARE NO OTHERS IN THE RUSH HOUR TO SOUTHMINSTER. Are they seriously going to charge me more money for this??? I don't think so.

Blue Line

Name: Chris - Message posted on Mon December 13 2004 at 10:51:32 GMT
Village of residence: Burnham
Journey starts: Burnham
Journey ends: Liverpool Street
Comments:   First day of the new timetable, and the 0656 from Burnham was chaos. Poor people getting on at Woodham had no seat...Ticket inspector gave up trying to get through the train at Wickford. No ticket barriers at Liverpool St, means I could not buy a ticket....Joy! Everybody who previously got the 0640 and the 0719 now all get on one train. Finally, One must be trying to save money as there was no heating on the train...All in all, a shambles.

Blue Line

Name: Mike - Message posted on Wed December 08 2004 at 09:11:34 GMT
Village of residence: Burnham
Journey starts: Burnham
Journey ends: Liverpool Street
Comments:   I must admit the new winter timetable looks better for me then the current one - I look forward to getting the 17:54 (perfect timing for me). Well done David for getting them to change it!!!! Reducing the train numbers is a bonus - well done again!!! I will be writing to one to express my satisfaction on both the above points.

Blue Line

Name: anonymous - Message posted on Tue December 07 2004 at 17:41:03 GMT
E-mail: Beermatt1981@hotmail.com
Village of residence: Burnham
Comments:   I feel the main problem with this new improved time table is not whether there is a train less, but the actual times the trains leave in the morning. I'm sure most Burnham people will now catch the 06:52 compared to the legendary 07:19. People will have to get up earlier, probebly have a more crowded train then previously experienced and worry whether their kids that catch buses from South Woodham are ok waiting an eternity for thier bus and whether they will catch their death in the freezing cold. I understand that 'one' are a new company, controlling a vast area of East Anglia and that they want their services to run seemlessly. This timetable probably looks excellent on paper but in real life people will suffer. Hopefully this timetable will be such a mess and cause so much aggro that come summer they will hastily change it back.

Blue Line

Name: norma witts - Message posted on Tue December 07 2004 at 17:17:03 GMT
E-mail: norma.witts@allenovery.com
Village of residence: Burnham on Crouch
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   Below is the reply I have had from Essex County Council. I am sure the writer means well, but it doesn't in any way solve our problems.

Thank you for your email. I can fully understand your frustration in finding that the new rail timetables do not suit your own travel arrangements to work. However I am optimistic that the overall effect of the timetable changes for Essex is quite positive since the reason for the change is to fulfil the specifications set by the Strategic Rail Authority (SRA) to provide a recast mainline timetable with better train service performance and improved punctuality and reliability based on clockface departure times. This is one of the key components of the new franchise contract and the timetable has therefore been developed around these principles.

Setting and agreeing timetable patterns is the responsibility of the SRA and, as a local authority, Essex County Council (ECC) does not have any direct power to instruct the rail operator in this respect. However, ECC was consulted about the proposed timetable changes, together with a number of District Councils, and attended meetings on the subject. I also understand that other stakeholders were consulted, including the Rail Passengers Committee and Rail User Groups. I acknowledge that as the new franchise only came into operation in April this year, the period of time allowed for development and consultation on the new timetable was shorter than would generally be allowed for this complex undertaking.

ECC did raise some concerns with the SRA during the consultation period for the new franchise, and inevitably there are some elements of that response that it has not been possible to satisfy or accommodate.

I have been assured by One Railway that it will closely monitor how the new timetable pattern settles in and that they appreciate that some passengers are unhappy with some elements of the changes. One Railway has stated that if there are elements of the timetable that are not successful, it will seek to amend the timetable further after a reasonable adjustment period.

Responsibility for informing passengers of timetable changes rests with the rail operator. However, as part of its provision of a comprehensive travel information service, ECC incorporates information received from the rail operators in its own travel information and publicity. I will forward your suggestion of a leaflet being handed directly to all passengers to One Railway.

I appreciate that for you the timetable changes are not positive and understand your concerns. However, I would suggest that after the new timetable has been in operation for a time, you provide further feedback to One Railway on how the service is performing. Please could I request that you copy me in on this correspondence, in order to help ECC build up an overall picture of the railway's performance for future discussions with the rail industry.

Blue Line

Name: David Kirkby - Message posted on Mon December 06 2004 at 18:22:13 GMT
Comments:   Sorry the web server was done much of today (6/12/04). You can blame my wife for that, as she accidently disconnected a cable!

Blue Line

Name: David Kirkby - Message posted on Mon December 06 2004 at 08:44:03 GMT
E-mail: David Kirkby
Village of residence: Althorne
Journey starts: Althorne
Journey ends: London
Comments:   I just found an old timetable for the period 24th September 2000 to 19th May 2001. This covers the Winter period and shows 22 trains/day in each direction. So First Great Eastern provided a beter timetable over the Winter than 'one' are going to provide us, since 'one' are reducing this to 21/day.

Blue Line

Name: Keith Leddiman - Message posted on Fri December 03 2004 at 09:59:45 GMT
E-mail: keith.leddiman@@citigroup.com
Village of residence: Burnham
Journey starts: Burnham
Journey ends: Stratford
Comments:   Here is a tip on how to save money travelling to London paying the standard daily 'rip off' fare. Ask for a return to Croydon, it is only £16.40!!! as opposed to £20 Woodham to Liverpool St. This gets even more mad as the further you tavel from the more you save as the fare from Southminster to Croydon is still £16.40 as opposed to a whopping £29.80 for a travel card. I will do some further enquiries to see if the same savings can be made on season tickets. I know of a chap whos journey is Althorne to Romford buys 2 annual season tickets, Althorne to Shenfield and Shenfield to Romford as it is cheaper than buy 1 ticket, MADNESS!!!

Blue Line

Name: David Kirkby - Message posted on Thu December 02 2004 at 01:40:44 GMT
Comments:   The BBC News site currently has a 'Have your Say' section titled Rail Fare Rises: Your reaction. It would be useful if people could submit a comment about our line on the BBC web site. It is visited by a lot of people and search engines will find messages on there, which will be good for this site, as it will improve this site's rank on search engines.

But note the BBC say you have a better chance of getting your comments published on their web site if it is brief, makes only one point strongly, and has no spelling errors.

Blue Line

Name: David Kirkby - Message posted on Wed December 01 2004 at 21:44:29 GMT
Village of residence: Althorne
Journey starts: Althorne
Journey ends: London
Comments:   With reference to the the comment from someone posted at 21:44:29 on Wed December 01 2004. If 'One' does not reply to you, send a complaint to the Rail Passengers Council (RPC). Do it online at http://www.railpassengers.org.uk/site/Council/Complaints/AppealComplaints where it will take you only a few minutes.

I submitted a complaint last week about the very same issue. I believe the train opperator ('one') have a legal responsibility to reply, although that might only be to letters and not to emails. However, there's no harm in making a formal complaint to the RPC.

Hopefully then 'one' will get their act together and start taking the passengers a bit more seriously. As you say, a 5% decrease in trains and a 4% increase in fares.

Blue Line

Name: anonymous - Message posted on Wed December 01 2004 at 18:06:19 GMT
Comments:   It would nice to even recieve a reply from One. Whenever I've contacted them they have even bothered to reply to me, whilst the CRP are also useless, As I'm sure your aware

Slightly related news: So a 5% cut in trains is out weighted by a 4% rise in season ticket prices and a 3.5% rise in Cheap Day fares.

Blue Line

Name: David Kirkby - December 01, 2004
village of residence: You should know by now!!!
Comments:   Thank you to the anonymous poster who said I have it write by asking the council

"Does the person(s) who agreed to these changes actually use the trains themselves?"

However, I think part of the reason other groups (RPC, CRP, MPs, Essex County Council etc) make decisions is apathy on the part of the commuters. Most can't be bothered to make the wishes known, so someone else makes decisions for us.

I realise that many reading this web site are doing something, but it is a small fraction of the number of commuters.

The more commutes we can get active in doing something the better. I've met many who have complained to 'one' but seem to accept their reply as the final word on the matter, and don't bother persuing the matter any further. An appeal complaint can be submitted to the Rail Passengers Council online and I suspect if more done this, rather than just take 'one' as a final decision, we would achieve more.

Blue Line

Name: anonymous - November 30, 2004
Comments:   You've summed that up well there Sir, "Does the person(s) who agreed to these changes actually use the trains themselves?"

Thats the problem with the system now, and associated groups (RPC, CRP, MPs) the people who run everything, agree changes never use the trains

Blue Line

Name: David Kirkby - November 30, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: Euston Square, via Liverpool St.
Comments:   It seems 'one' did get get approval from Essex County Council about the timetable changes. A couple of us at least feel this is wrong, as the council is unlikly to be in a position to know what commuters need. Below is a copy of an email I sent to Essex County Council about the matter.

It might be helpful if other made the point to the council that the passengers should be consulted.

If you wish to phone the council about this matter, the number to use is 01245 435772.

Hi,
Further to the discussions an hour or so ago, here is the exact wording of an email sent by Jan Barton, the Customer Relations Team Manager at 'one' to a fellow commuter (Keith Leddiman), after he asked who would benifit from the major changes to the timetable.

"I am not sure that I can answer specifically as to who will benefit from the changes, but we always make sure that the Rail User Groups and local councils approve of any changes that we make. It is through consulation with and approval from these groups, that allows us to go ahead and make the new arrangements."

I would like to know who in the council was consulated and gave approval for the changes and on what basis approval was given. For example were the council aware:

  1. The number of trains has been reduced from 22/day to 21/day. Since the trains start a little earlier, and finish a little later, the average intervals between trains have been increased. Intervals between trains will often be 60 minutes, whereas they are currently frequently shorter than this.
  2. Some trains are no longer direct, but involve additional changes. e.g. The 0929 from Southminster is currently direct, but the 0917 will involve an additional change at Shenfield.
  3. A number of parents are unhappy that children will have long waits at Woodham Ferrers, as the trains and buses now have very poor connections.
  4. Although I don't have it it writing, I believe the Rail Passengers Council have told the same commuter they are aware passengers were not consulated at all. I have yet to meet any passenger who was consulted in any way.

It would seem logical if the council asked for evidence of passenger consulation before agreeing major timetable changes. Given our service is poor, I'd like to know on what basis the council can approve changes such as a reduction in the number of trains, with no passenger consultation.

Does the person(s) who agreed to these changes actually use the trains themselves?

I look forward to your reply.

Dr. David Kirkby PhD CEng MIEE

Blue Line

Name: norma witts - November 30, 2004
E-mail: norma.witts@allenovery.com
Address or village: burnham
Journey starts: burnham
Journey ends: canary wharf
Comments:   I would like to reply to Steve Jason by saying that not all of us are complaining about the timetable re late night drinking. Some of us just want to get home. I, and others like me, actually won't have a connection at all under the new timetable in the mornings and some of us will be waiting almost an hour for connections in the evenings! Think on Steve before you imply that we're complaining about very little.

Blue Line

Comments:   Of course all of this is nothing to do with passenger number, fares or what not, but staff rotas. If later services were to be provided, they would need to alter the staff shifts, which aint gonna happen in a hurry. Your right, the RPC, and CRP are all ineffective, and with this community railway thing announced during the week things will only get worse.

Blue Line

Name: David Kirkby - November 27, 2004
Comments:   Steve, one train per day in each direction is a reduction of service of just under 5%. A couple of weeks after the 5% reduction in service we can expect to see some increases in fares. Do we just have to accept this all the time?

Why not suggest the Friday service to 'one'? But be prepared to take the issue up with the Rail Passengers Council (RPC) if you don't get satisfaction. The RPC don't seem too effective to me, but I suspect if there are sufficient complaints about the service on a particular line, 'one' will have some pressure to improve it. If your MP is John Whittingdale, you might want to suggest it to him quickly - I know he is meeting the managing director of 'one' on the 9th December, so it is perhaps something he could raise.

Blue Line

Name: Steve_Jason - November 26, 2004
E-mail: sj1@blueyonder.c.uk
Address or village: Mayland
Journey starts: Fambridge
Journey ends: LivSt
Comments:   I like the idea of this website but I think this fuss over losing one train a day is a bit over the top. You point out yourself that the average wait has increased by 4mins. Is it really a big deal? The average wait till the next train will only bother you if you have just missed the train you were intending to catch, you can only blame yourself for that! We all know the time of the train we are catching and we can now choose an earlier or later service..... OK its only a few mins in that as well but its a start. My big gripe is that we should get an extra late service from Liv St, at least on a Friday night so we can enjoy a few liquid refreshments with our colleagues and not need to leave by 9pm to start heading home! I can't see "one" putting on a train from LivSt but surely we could press for a Friday only connection at Wickford with a 23xx service from LivSt.... and also make sure it waits for that train to arrive at Wickford b4 it departs!! Lets be honest, if one listened what will they do... put the service back to the current timetable, then we will be moaning that our 1st train runs later and our last one earlier!! Anyway, those are my thoughts, hope I not upset anyone with them, just giving my opinion. I hope the website achieves its goals (Unlike WestHam ! Sorry there I go again!)

Blue Line

Name: Keith Leddiman - November 24, 2004
E-mail: keith.leddiman@@citigroup.com
Address or village: Burnham
Journey starts: Burnham
Journey ends: Stratford
Comments:   I have just submitted a complaint to the Rail Passengers Council, unfortunately they do not give any sort of reference/tracking number. I will let you all know any response they give me.

Blue Line

Name: Keith Leddiman - November 24, 2004
E-mail: keith.leddiman@@citigroup.com
Address or village: Burnham-on-Crouch
Journey starts: Burnham
Journey ends: Stratford
Comments:   I wholly concur with Norma Witts regarding the local council an mailed Laura Chalkley HT Infrastructure and Rail Manager [Laura.Chalkley@essexcc.gov.uk] back on 28th October. I received an acknowledgement on 2nd November asking for confirmation of which station I use. I fail to see why this would be required as ALL stations on the Crouch Vally Line are affected by the new timetable changes. I have still not received a reply so I have just sent a follow up mail today, I will let you all know when/if I get a reply.

Blue Line

Comments:   I've just put the times in a table to compare them, and it looks like a loss between the hours of 1600-1800 there are certainly more trains with 60 mins between them than now, done some maths and currently there is an average of 48.5 minutes between each train leaving Southminster, and under the new timetable this will be 52.2
Hopefully the HTML below will be accepted, if not if the Doctor could prune this post, some of the minutes may be slightly out, and these are based on the times you posted below. Webmaster's note: I have made a couple of minor alterations, but the data is unchanged. If there are any errors noticed, I will correct them for you later)

Data on weekday departures from Southminster

Dep Time (upto Fri 10/12/04) Mins until next Train Dep Time (from Mon 13/12/04) Mins until next Train
0542 52 0530 40
0634 39 0610 42
0715 38 0652 43
0753 43 0735 42
0835 54 0817 60
0929 54 0917 60
1023 60 1017 60
1123 60 1117 60
1223 60 1217 60
1323 60 1317 60
1423 60 1417 60
1523 39 1517 60
1602 36 1617 48
1638 42 1705 42
1720 35 1747 39
1755 53 1827 50
1847 38 1917 60
1926 51 2017 60
2015 60 2117 60
2115 45 2217 38
2200 40 2256 Last train
2240 Last train    
  average = 48.5 mins   average = 52.2 mins

Blue Line

Name: David Kirkby - November 23, 2004
Comments:   Could people let as many other commuters as possible know of the forthcoming reductions in service. The more commuters than know about these changes, the more that will complain, and the more likely we are going to get something done about it.

Blue Line

Name: David Kirkby - November 23, 2004
Comments:   It is impossible to ID where the service is lost from, as all the times have changed. So 21 new trains have been introduced, and 22 old ones removed, with an overall nett loss of one train each day in each direction. I have posted the times below. I will, when I have a bit of time, add a web page showing these in a properly formatted table, rather than a long list, but the facts remain that we are loosing 10 trains/week during Monday-Friday. I have not checked the weekend trains.

The first trains are earlier, the last are later, and the number have been reduced, so the average interval between trains has been increased.


PS, although Simone did oringally think I has mis-counted, she has emailed me to say she accepts I am right. So there is no doubt there is a nett loss of trains

Blue Line

Comments:   For a start, can anyone ID where the service is lost from?

Blue Line

Name: David Kirkby (webmaster) - November 23, 2004
E-mail: Dr. David Kirkby
Comments:   Four people have now confirmed they have checked the timetables and agree that 'one' will be reducing the number of weekday trains in December from 22/day to 21/day.

Has anyone got any good ideas on how we should tackle the problems on our line? Is there anything that could usefully be added to this web site to aid in bringing about improvements to this line?

Blue Line

Comments:   I've just counted and got the following: Now: 22 From Southminster to Wickford 22 From Wickford to Southminster New: 21 From Southminster to Wickford 21 From Wickford to Southminster

Blue Line

Name: David Kirkby (webmaster) - November 22, 2004
Comments:  

Simone (or anyone else for that matter). What of the 22 trains that have I listed is currently not a scheduled service? I still make it 22 trains/day now, with 21 from December. Someone else has emailed me to say that she agrees with this too, but we could both be wrong.

Would anyone else care to count if there are 21 or 22 trains in the current timetable, and if so state which I have listed below that is incorrect.

Blue Line

Name: Simone Collins - November 22, 2004
E-mail: Simone.collins@@paragonit.com
Address or village: Burnham-On-Crouch
Journey starts: Burnham-On-Crouch
Journey ends: Angel Islington.
Comments:   David, I have been through the timetable, and can only find 21 trains under the old timetable and on the new. I have complained to "ONE" with regard to their advertising that the 8.17 is a new train and their excuse is that because it goes all the way to Liverpool St. then it is a new service. For information, the 7.35am will be the 12 carriage train in the mornings.

Blue Line

Name: Dr. David Kirkby - November 22, 2004
E-mail: david.kirkby@@onetel.net
Address or village: Althorne
Journey starts: Althorne
Journey ends: London Liverpool St.
Comments:  

Has anyone else noticed that the number of trains in the new December 2004 timetable are acutally reduced? Instead of 22 trains/day in each diretion, this is reduced to 21 trains/day!

Unless I am mistaken (and I'd appreciate if someone else will double-check this), there are currently 22 trains/day leaving Southminster during the week (0542, 0634, 0715, 0753, 0835, 0929, 1023, 1123, 1223, 1323, 1423, 1523, 1602, 1638, 1720, 1755, 1847, 1926, 2015, 2115, 2200 and 2240). From December this is reduced to 21/day (0530, 0610, 0652, 0735, 0817, 0917, 1017, 1117, 1217, 1317, 1417, 1517, 1617, 1705, 1747, 1827, 1917, 2017, 2117, 2217 and 2256).

The same applies to trains from Wickford to Southminster. Currently 22 trains leave per day from Wickford (0542, 0631, 0712, 0752, 0835, 0928, 1023, 1123, 1223, 1323, 1423, 1523, 1600, 1640, 1722, 1756, 1848, 1928, 2017, 2117, 2200 and 2240), but this will be reduced to 21/day (0520, 0610, 0648, 0735, 0820, 0920, 1020, 1120, 1220, 1320, 1420, 1520, 1620, 1707, 1750, 1829, 1917, 2020, 2120, 2200 and 2258).

So not only only have 'one' altered the times, but they seem to have dropped a train in each direction too!

I have personally always felt that changes to the times will suite some, but not others, but this reduction in the number of trains explains why people are finding their journeys are going to take longer. Trains are starting earlier, finishing later, but with a reduced number. Obvioously that means the average interval betwen them must increase. But would someone please check this.

Printed copied of the new timetable can now be found at Liverpool St. Station. I have one in front of me, and comparing this to the current timetable using data collected from the National Rail Enquiries web site, I see there is one less train per day in each direction. I don't have a physical copy of the current timetable in front of me, so are getting the figures from two different soruces. But if correct, this is really bad news, and something we must all fight.

Any Comments?

Blue Line

Name: norma witts - November 22, 2004
E-mail: norma.witts@allenovery.com
Address or village: Burnham on Crouch
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   Hi David, I have just got a copy of the new timetable and see that they are not going to be stopping the 7.39 from Burnham at Stratford. This is a rush hour train. They have just effectively made my journey totally intollerable. I shall now be changing trains 3 times each way! Yours, totally exasperated Norma

Blue Line

Comments:   First have nothing to do with operating Great Eastern any more, National Express have taken over, which is what one stands for - "Operated by National Express" Goodbye to the 315s anyway

Blue Line

Name: norma.witts - November 18, 2004
E-mail: norma.witts@allenovery.com
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   Love the comment from Clive in Norfolk. I would like to leave the Southminster branch line also. Norfolk sounds considerably better! Below is the letter I have just written to the Rail Users Council.

"I am writing to you to complain about the new timetable that One (First Great Eastern) is currently setting. I am told that our local council and the public were informed of meetings prior to setting the new timetable. The council may have been informed but the majority of the public certainly wasn't - not at Burnham anyway. Why would a local council, most of whose members never use the trains in rush hour, be consulted and not the travelling public? I am told by One's consumer services department that notices were posted at Burnham and other stations. Where exactly? I use the station at Burnham every day and have never seen any notices. (I do know, of course, why I haven’t seen them. I've no doubt they would have been posted at the ticket office, which 90% of the commuting public neither uses nor walks past – but then why would the council know that!) Most of us enter the platform further down the station and don't walk past the ticket office as most of us have season tickets and therefore have no reason to go to the ticket office except once a year!!! Only the occasional travellers by tickets. A leaflet should have been given to all passengers.

Secondly, had there been notices posted, those notices would been the subject of much conversation on the train but I have heard no such gossip. I think that tells us all a lot!

The result of all this "consultation" is that I shall be waiting every night on Wickford station for 47 minutes (nearly an hour in the freezing cold). I leave Canary Wharf (as do many others who must be equally as upset as me) at 5.30. I shall have to get from my office to the DLR station, travel to Stratford, change platforms and catch the 5.53 Southend train from Stratford in order to catch the soon to be 6.29 from Wickford. My chances of catching that 5.53 are very, very slim indeed. I have no doubt that One didn't even consider the Canary Wharf travellers when setting their timetables (I don't supposed they remembered we existed). The next train after the 6.29 which will leave Wickford will be the 7.17. How can One expect people to pay £2780 (more in January) to wait an hour on the station in rush hour. This does not constitute a service, just a joke.

If they were to make this 6.29 train just 10 minutes later, most of the CW travellers would be able to catch the 6.02 Southend train from Stratford and connect up with it.

Also, why can't they stop the Southminster train at Stratford? And why are they going to be stopping the train at Billericay which is already extremely well serviced by the Southend trains? Does anyone from One ever travel on the trains. I doubt it.

It has been suggested to me that I drive to Wickford but a yearly parking ticket is £560. After deducting the fare from Burnham to Wickford and adding on petrol money, I shall be worse off yet again.

My journey every day is currently 3 hours a day. Once the new timetable comes into effect, it will be nearly 4 hours. How much more can the Southminster travellers really take? Are the train companies totally barmy!

18th November


I have just been informed (rightly or wrongly) by someone that the soon to be 07.39 from Burnham to Liverpool Street will not stop at Stratford any more. Is this true? If it is, could you please explain to me how I am supposed to get to work in the future? I already get 5 trains a day. How lovely for me - I may then be able to get 6 trains a day and at an astronomical cost.

Can I take One to court for misappropriation of public funds – i.e. taking money but not actually providing a service?"

Come on all you Canary Wharf travellers. Let's have something to say to One - First Great Eastern otherwise we won't have a service which is of use to us at all!

Blue Line

Name: Clive Elgar - November 17, 2004
E-mail: member@celgar.freesreve.co.uk
Address or village: Reepham,Norfolk
Comments:   So what's new I lived in Southminster for 25 yrs and the service was always appalling. I have been stranded at Liverpool Street, Stratford. I am very glad to have left it all behind! Live in Norfolk there are no railways or trains left to worry about!!

Blue Line

Comments:   If you havent seen it, you can now Download the new timetable:
http://www.onegreateastern.com/timetable/download-winter.asp

Blue Line

Name: TrainMan - November 11, 2004
Comments:   Can we clear up the SDO Issue Class 360s currently dont have SDO, and only work on the Braintree line once per day as an 8 car. Class 321s (the ones numbered 321440-321448) HAVE SDO for use on Southminster line, and were fitted with this when the last of the 312s were scrapped. The removal of 321s from Southminster line is probably more likely due to a "shortage" of 321s elsewhere, and additional peak services on other lines, as one have lent some 321s to Silverlink, and in turn borrowed some 357s from c2c. However because of Route Restrictions, and lack of First Class these are only able to work part of the day, and one only have permission for them to run between London and Southend.

Blue Line

Name: Janine - November 08, 2004
Address or village: South Woodham Ferrers
Journey ends: Liverpool Street
Comments:   Just to let you know that I sent an e-mail to 'One' on Thursday morning - and still have had no reply.

Blue Line

Name: Dr. David Kirkby (website owner, administrator .. and whatever else) - November 05, 2004
E-mail: david.kirkby@@onetel.net
Address or village: Alhtorne
Journey starts: Althorne
Journey ends: Liverpool Street, then Euston Square
Comments:  

I thought other might like to see the email I sent to 'one' on the 21st of October, to which I have received no reply. I have sent a second email, asking how long replies take, and have recevied no response to that either. Others are reporting responses in a few days, or even the same day.

The guestbook post is an exact copy of what I sent them.

Better communication to Southminster Branch Line users.

I have written to yourselves about this matter before, and was told my comments would be passed to your communication department. Nothing has happened, so I am emailing you. Could you please reply, answering fully my 4 questions this time. If you feel it needs to be passed to another department, please ensure they tell you their response, so you can convey it to me.

You periodically have what I believe you call 'Meet the Manager' sessions at manned Stations - some on the Southminster Branch Line. Can I ask that the details of forthcoming events are made public in three ways, to give everyone the best chance of knowing about them.

  1. You put the dates, times and locations on your web site.

    Will you do this?

  2. You *encourage* the ticket examiners to tell people about such meeting. Nobody expects them to go up to every single person on the train, but since many of us are on first-named terms with them, they are in a good position to make commuters aware of the meetings, if they themselves are told about them, and asked to convey that information. (Some know, but are reluctant to share the information, and will make comments like "you did not hear it from me" ).

    Will you ensure your ticket examiners are given the information, and enouraged to convey it?

  3. You arrange for posters (or similar) to be put at all stations along the branch line. These should be in a format that is likely to last for a few weeks. A bit of A3 paper stuck on a wall is not really sufficient. At Althorne station there is a notice board, which I assume you own, which has a lock. A notice put behind that, a couple of weeks before a meeting would be useful.

    Will you do this?

  4. Would you tell me if you have any more meetings scheduled, and where/when they are, if the dates are known.

  5. There have been meetings at


    a) Burham-on-Crouch, sometime in April -June. I was completely unaware of this, only finding out *after* the event.

    b) Burham-on-Crouch in July, which I attended and found useful.

    c) Another at Wickford, which I found out *after* the event again.

    There may have been others too.

    You are no doubt aware of the web site I have set up, with the aim of trying to get us a better service on this line. http://www.southminster-branch-line.org.uk/

    There is a guest book
    http://www.southminster-branch-line.org.uk/guest-book/guest-book.php there where people can make comments - feel free to read them, or even add your own if you wish!! Here is one comment from another commuter, Paul Harris posted on the 9th October, 2004. He is referring to my comments on the web site about attending a meeting at Burnham-on-Crouch Station in July 2004. I have put his comments between two rows of stars, to show it is a quote

    ***************

    One last thing, having read the Doctors comment on his meeting in July. Who are these people that are consulted by the train operators. Are they 'regular' commuters or just people that live near to the branch line?

    I ask this because I know of an individual who used to meet with the train operators and didn't have to commute to work. This person was heard to state 'what a good service there was'. I feel we need to draw attention to the shortcomings and not pat the operators on the back for the service we should be getting. Hopefully the Doctor can confirm this is now the case."


    *****END OF QUOTATION****

    So clearly Paul Harris, like many, was not aware this was a public meeting, where anyone could attend. He is not the only one. Few commuters I speak to know of the meetings, or they know about them too late.

    So will you make details public, via the use of a web site, posters, and *encouraging* your staff to tell people?

    Dr. David Kirkby
    Stokes Hall Lodge
    Burnham Road
    Althorne
    Essex
    CM3 6DT.

    Well, 'one' have failed to responsd to that. Are my 4 questions unreasonable? They also faled to respond when I asked how long email replies took?

    So I guess I have made a nuisance of myself, and they no longer wish to communicate with me, which is harldly very good. They (as well as other commuters) might not agree with all my points, but I don't think I am such a fool that I should be totally ignored. However, it seems I am now ignored.

    I'd appreciate comments on the contents of my email to one, and their failure to respond. I'd prefer they were put on the web sites guest book, for all to see, but if you want to make them privately to me, you have email me.

Blue Line

Name: Janine - November 04, 2004
E-mail: janine.paterson@@1webmail.net
Address or village: South Woodham Ferrers
Journey starts: Woodham Ferrers
Journey ends: Liverpool Street
Comments:   With regards to the new winter timetable, the new times leaving from Liverpool Street to Woodham are unacceptable. There has been no interraction with the actual commuters and the new times mean a 40 minute wait at Liverpool street for me - and thus I will only be getting home after 7:30!! This is utterly ridiculous especially with talk of rail fares going up as it does every year in January. Not only do we have to suffer a poor service on our branch line - we are being grossly overcharged in comparasin to other Rail companies...

Blue Line

Name: Steve Rickett - November 02, 2004
E-mail: rickettssteve@@lycos.co.uk
Journey starts: Woodham Ferrers
Journey ends: Liverpool Street
Comments:   Re the E mails to ONE. Sent E Mail yesterday, reply today. E Mailed again this morning - reply this afternoon!.

Blue Line

Name: David Kirkby (website creator) - October 31, 2004
Comments:  

An interesting point raised by Shana, since I sent an email on the 21/10/04, which must be the same day Shana sent hers, since she said it was 10 days ago (31/10/04 as I write).

Anyone else had any replies by email, and can indicate how long it took to get a response?


David Kirkby

Blue Line

Name: Shana Burke - October 31, 2004
E-mail: shana_burke@@hotmail.com
Address or village: Mayland
Journey starts: Althorne
Journey ends: Stratford
Comments:   Am I the only one to have complained to customer services by email, and not received a response? With many similar 'service centres' you get an automated resonse, with an ID number which you can refer to in future, but not with one's 'customer services'. (I tried a test-message an hour or so ago, to verify this). So I have no idea if they received my email 10 days ago. I can't go back to them and say I am still awaiting a response to case number 982832978 or whatever.

If others have complained by email, can they state how long it took to get a reply?

Shana

Blue Line

Name: David Kirkby (admin) - October 26, 2004
E-mail: david.kirkby@@onetel.net
Comments:  

Keith has made a very good point about email addresses. It was one I have thought about, but tended to leave it up to the individual to decide what information about themselves they wanted to make public. My page where you add your comments does say to leave blank any fields you wish to.

I have just added an extra @ sign to all email addresses on this page, so any that are here now, are most unlikly to get harvested by any automatic mechanism. If someone actually takes the trouble to visit a page and write them down manually, then there is not a lot I can do about it. But the two @@ signs should defeat any automatic means of harvesting email addresses. I have just tried sending an email to an address with two @@ signs and the mail client I use (Mozilla, not Internet Explorer) immediatly reconises it as a bad address, so people should realise soon if they made a mistake, and hopefully work out how to correct it.

If anyone has their email address on this site, and wants it removed, let me know by sending an email from that account.

I will (within the next two or three minutes), add a comment saying everyone should use two @@ sign's on their address, so I don't have to manually change them. I will look at changing the software, so the extra@ sign is added automatically.

I hope that is acceptable to all, but if not, let me know.

Blue Line

Name: Keith Leddiman - October 26, 2004
E-mail: keith.leddiman@@citigroup.com
Address or village: Burnham-on-Crouch
Journey starts: Burnham-on-Crouch
Journey ends: Stratford
Comments:   David, I rather like the persons email address listed as: No@@email.com.sorry.i.dont.like.spam which led me to a question. What precautions do you have on your web site to stop unscrupulous 'Spammers' obtaining the email address from your guestbook and then sending spam. Regards, Keith.

Blue Line

Name: Keith Leddiman - October 26, 2004
E-mail: keith.leddiman@@citigroup.com
Address or village: Burnham-on-Crouch
Journey starts: Burnham-on-Crouch
Journey ends: Stratford
Comments:   I hopefully can answer the issue of 12-car trains. There is currently, and only ever has been, 1 12-car train per weekday, that is the 07:15 from Southminster. This has been a 'slam door' train for many years and was only replaced by a 'sliding door' train from July this year. This issue was how to 'lock off' the last 4 cars when the platform was of 8-car length so there is a 'guard' on the last 4 cars who operates the door mechanism. I find this a bit over the top as there was no physical restrictions on the old 12-car train where someone could just open the door, step off the train and end up on the ground. The easiest solution would be a clear warning from the driver over the PA like they used to do on the old 'slam door' train. It seems that 'One' want to completely do away with the only 12-car train by forcing people to get either the new 06:52 or 07:35 (Southminster times).

Blue Line

Name: David Kirkby (website admin) - October 26, 2004
E-mail: e-mail me about web server performance
Address or village: Althorne
Journey starts: Althorne
Journey ends: Liverpool Street, then to Euston Square
Comments:   Important question - website speed.

Do others find the speed of this web site acceptable, or is it too slow? Particularly for some of the copies of letters e.g. this reply to me, or a reply to Christine Drew, the letter from the RPC to 'one'.

These replies are usually scanned images of letters, which tend to be large. I then convert them to pdf format using GNU Ghostscript which you can leggally get for free, and even use commerically. So why pay for Adobe's product, when you can get it for free? In fact, When I converted my PhD thesis to pdf, I found the free version worked better than the commerical one!!

If you have a low dialup connection, downloading them will be slow. There is nothing I can do about that

But I'd like to hear from those with broadband or fast company networks if the letters are downloaded slowly. If so, I will move the larger files to a faster server.

This site is currently run on a 10 year old Sun SPARCstation 20 computer with an ADSL line, with a 64-256 kbit/s upload speed (which is dowload for people using the site). It is also shared wtih about 5 other web sites, one of which (http://www.g8wrb.org) gets a lot of hits. Hence speed could well become an issue on this site, and one I will resolve if it is for people. I tend to find it slow myself from my place of work, where we have an excellent network.

For anyone interested, here a few pictures (not of my machine, but it looks very similar) of a Sun SPARCstation 20. Mine is a bit faster with dual 125 MHz CPUs. However, the performance of the computer is not an issue - it is my lack of network bandwidth which might make this site slow on larger files.

Blue Line

Name: David Kirkby (website admin) - October 26, 2004
E-mail: e-mail me
Address or village: Althorne
Journey starts: Althorne
Journey ends: Liverpool St
Comments:  

With reference to the the issue of 12-car trains on the line (first mentioned by Neil Knappett on October 14, 2004, later by Martin from Colchester on the 24th of October), I spoke to one to the ticket examiners this morning about this. It would appear that Woodham Ferrers in the only station with a platform sufficiently long to take them. I thought the 1816 from London was 12-car, but I am told it is only 8. Hence I assume this means there are no 12-car trains at present, so there are none to be phased out. The ticket examiner was rather busy, so I did not have chance to have a long conversation about the matter. So perhaps someone getting the 1816, or other long train, can actually count the carriages.

This rather brings into question the point in section 2 of the letter from First Great Eastern to John Whittingdale back in 2001, where it is stated they use 12-car slam door trains, and had in mind modifications to 12-door sliding door trains to allow their use.

With reference to the term Grandfather Right mentioned by Martin from Colchester, I believe I know what this term means now, although I have not looked it up in a dictionary. It is general term where legislation is introduced, but is not applied retrospectively. So whilst a house might be wired in the old colours, when a new colour scheme is introduced (as there will soon), it does not mean all old houses have to be converted to use the new colours.

David Kirkby.

Blue Line

Name: norma witts - October 25, 2004
E-mail: norma.witts@@allenovery.com
Address or village: Burnham
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   Unfortunately, travelling from Canary Wharf to Stratford and then to Liverpool Street and back down the line again is not an option. Firstly, it would be too expensive and, secondly, it would add another half an hour's (at least) travelling time to an already long journey. Also, travelling from Canary Wharf to Liverpool Sreet is not an option. Neither the DLR nor the Jubilee line go into Liverpool Street. I will be writing to my MP and to First Great Eastern. FGE have not done their homework and are going to be making an already bad service much worse for many people.

Blue Line

Name: David Kirkby (website admin) - October 25, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: Liverpool Street, then Euston Square
Comments:  

The letter to Keith Leddiman from 'one' says: I am not sure that I can answer specifically as to who will benefit from the changes, but we always make sure that the Rail User Groups and local councils approve of any changes that we make. It is through consulation with and approval from these groups, that allows us to go ahead and make the new arrangements. Speaking to one of the ticket examiners today, he said the main complainers about the new timetables are coming from the school children, who will have to wait 25 minutes for a bus at Woodham Ferrers. It would be nice to know who in the council was consulted about these new times.

Whilst I feel on the whole the timetable will benifit as many as it inconveniences, I must admit it would seem sensible for 'one' to arrange sensible connections with trains from Stratford. Given sufficient priority (which is what our line lacks), they could I'm sure stop at Stratford. But as a second best, at least allow for sensible connections from there.

I don't use Stratford, and have not looked at the timetables from there, but is there any point in people going from Stratford to Liverpool Street to board a Southminster train? Just a thought - it might possibly work out quicker - but possibly more expensive too.

PS, I also heard today that some enterprising sole is selling advanced timetables at £1 each. Whether or not they are the offical timetables from the printers used by 'one', or printouts from web sites such as mine, I do not know.

Blue Line

Name: norma witts - October 25, 2004
E-mail: norma.witts@@allenovery.com
Address or village: burnham
Journey starts: burnham
Journey ends: canary wharf
Comments:   I have just realised that I will now have a massive wait at Wickford Station every night from December. As I leave work at Canary Wharf at 5.30, would someone please explain to me how I am supposed to catch what will be the 18.29 Southminster train from Wickford? As I shall miss that train, and the next one will not arrive till 19.17, I shall be waiting on Wickford Station from about 6.40 till 7.17. How lovely for me!

Blue Line

Name: norma witts - October 25, 2004
E-mail: norma.witts@@allenovery.com
Address or village: Burnham on Crouch
Journey starts: Burnham
Journey ends: Canary Wharf
Comments:   Along with Mr. Leddiman, I find the proposed new morning Southminster to Liverpool Street train times ludicrous. Don't we have a long enough working day? I will now have no alternative but to be at work even earlier. Yet I will still have to get three trains to get home. Trains should stop at Stratford on their way back from Liverpool Street. There are many people now travelling from Canary Wharf who have to stand on Wickford Station in the freezing cold waiting for the pittance of Southminster trains that we're allocated, while Southend trains are in abundance. Why should we pay more than Southend commuters for such an appalling service? I cannot agree with the comments made that stopping the Southminster train at Stratford on its return journey would cause problems with the signalling. There is quite a large gap between each train which comes through the station while I wait! The service provided to Southminster customers has to be the worst and most expensive I have come across in my thirty years of travelling into London.

Blue Line

Name: Martin - October 24, 2004
Address or village: Colchester
Comments:   Reference to a comment made about possible abolition of 12 car trains on the branch. This is due to the fact that Class 321s do not have selective Door Opening and the Class 360s which do are banned from the Great Eastern local lines including to Southminster do - SDO will be used between Braintree and Witham. Class 312s were exempted from these Selective Door arrangements due to Grandfather Rights whatever these may be.

For the information of the users of this site http://www.thetrainline.com also has the timetable information for the Winter timetable - as my post on the BBC Essex message board for commuters indicates.

Blue Line

Name: Keith Leddiman - October 21, 2004
E-mail: klbandit@@btopenworld.com
Address or village: Burnham-on-Crouch
Journey starts: Burnham
Journey ends: Stratford
Comments:  

The comments in bold type are from David Kirkby the website administrator. Keith's e-mail's to 'one' are in red, and the replies in blue.

I am also frustrated by the reponse from so called 'One', here are my letters and replies:

I have just discovered, by using the National Rail Enquiry Website, that the new train times for the Southminster line have changed drastically as from Monday 13th December. Speaking to many fellow passengers we will be greatly affected by this as the new times are inconvenient arrival times at Stratford and Liverpool St. I.e. Arriving at 08:01 or 08:46 at Liverpool St. is either too early or too late for many people.

  1. Please can you confirm the following train times that will be in effect from 13th December 2004:
    From Burnham-on-Crouch: 06:14, 06:56, 07:39, 08:21, 09:21
    From Liverpool Street : 17:15, 17:54, 18:42,19:38
  2. Why have these drastic morning train time changes been introduced ?
  3. Why are you not stopping peak time Southminster trains at Stratford when there are a large number of people working in Canary Wharf ?
  4. Who will benefit from these drastic time changes ?
  5. What customer consultation has been done before deciding to make these changes ?
  6. When did you intend on informing customers on these significant timetable changes ? The Customer Services Adviser I spoke to said the new timetable will be available the last week in November or the first week in December. Your Passenger Charter states that new timetables are available at least 28 days before commencement.
  7. Why is this important change not mentioned on the Web Site News Pages ?
Please can you confirm the times in question 1) as soon as possible.

Thanks & Regards,
Keith Leddiman.


What follows is the reply to Keith Leddiman from 'one'

Dear Mr Leddiman,

Thanks for your e mail about the changes to the timetable starting on 12 December 04.

I'm sorry you are unhappy with some of the changes. In order to see all of the train times, if you visit www.nationalrail.co.uk and click on 'planning your journey', you will be able to check any changes to the route you use.

As you know we are all 'one' company and this has involved the bringing together of four separate companies. We have therefore reviewed all the routes with the resources available and brought in a new timetable that will benefit the majority of our passengers.

Unfortunately we are unable to stop any more trains at Stratford because of the signalling in the area. If we tried to increase the stopping patterns there, it would increase the congestion and this would worsen the journey for more people than it would benefit.

The new timetable will not be available in booklet form until the middle of November, and it should be published on our website towards the end of this month.

Once again I can only apologise for the inconvenience caused by the changes, and thanks again for getting in touch.

Yours sincerely,

Jan Barton
Customer Relations Team Manager
Ipswich Office


Here is Keith Leddiman's second letter to 'one', after they failed to answer all his questions - a common occurance. 'one' seem to be selective in what they answer.


Dear Ms Barton,

Thank you for your reply and answers to some of my questions but I would still like to know the following, as mentioned in my original mail:


4) Who will benefit from these drastic time changes ?

5) What customer consultation has been done before deciding to make these changes ?

6) When did you intend on informing customers on these significant timetable changes ? The Customer Services Adviser I spoke to said the new timetable will be available the last week in November or the first week in December. Your Passenger Charter states that new timetables are available at least 28 days before commencement.

7) Why is this important change not mentioned on the Web Site News Pages ?

As the trains have been moved to times as far away as possible from their current time, either 20 minutes earlier or later, this will greatly affect passengers personal and working lives. Trains arriving at Stratford or Liverpool Street at around 08:00 then not until 08:45 is generally too early or late for most people who start work at 09:00.

For many years the Southminster line have received a poor service and suffered detrimental changes for the benefit of other services. Also we are paying a 'Premium' as for a comparable distance, I.e. the Annual Season Ticket price for Southend to Liverpool Street it is £2,500 whereas from Althorne it is £2,700.

Would there be any possibility of these times NOT coming into effect if enough objections were raised by passengers ?

Regards,
Keith Leddiman.

What follows is the second reply from 'one' or whatever they are called, finally answer the questions in the original letter put to them.

Dear Mr Leddiman,

Thanks for getting back to me. I'm sorry you are not fully happy with my response.

It is our aim , when planning a timetable, to produce a service that meets the needs of the majority of our passengers. However this aspiration has to be balanced against the commercial realities of running our business- which means that timetables have to be carefully planned to match demand (and our resources).

I am not sure that I can answer specifically as to who will benefit from the changes, but we always make sure that the Rail User Groups and local councils approve of any changes that we make. It is through consulation with and approval from these groups, that allows us to go ahead and make the new arrangements.

I'm sorry if you were told that the new timetables would not be available until the end of November. As mentioned in my previous response, the timetables should be available in booklet form by the middle of November, making sure we follow the deadline as mentioned in our Passenger's Charter.

As I also mentioned in my previous respeonse, the information should be on our website by the end of this month. I am aware that the media has mentioned various aspects of the new timetable, and as also mentioned - National Rail Enquiries also have the details and have had them for some little while.

I appreciate that the new times will be inconvenient for you and I can only apologise for that. In the case of the Southminster to Wickford line, we are constrained by the geography of the route ( single line with a passing point at Fambridge) which means that the best frequency we can offer is about one train every 45 minutes. To offer a more frequent service than this would require major infrastructure enhancements such as additional sections of double-track. For major investment schems of this nature, the Strategic Rail Authority would be in the lead, rather than train operating companies, such as ourselves.

I have passed your comments to the train planning department. We don't ever rule out possible changes to a new timetable after a six month review, but I'm afraid that the times on this route will go ahead from 12 December, as planned.

I hope I have explained things clearly now and thanks again for contacting me.

Yours sincerely,

Jan Barton
Customer Relations Team Manager
Ipswich Office

Blue Line

Name: David Kirkby - October 19, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: Liverpool St, then on to Euston Square.
Comments:  

Nice to see Bambi4thumper@@hotmail.com posting again. I have re-formatted your message, to make it look a bit clearer. I have not changed the text. If people know HTML they can format messages themselves - I will add some brief notes on this to the site later.

I'm not sure there is much point in 'One' confirming or denying the new times, since they tell you (e.g. here) to phone National Rail Enquireis on 08457 48 49 50 for train times. Hence I think it is reasonable to assume that 'One' trust the data that National Rail Enquiries hold, and hence the validy of the National Rail Enquiries web site. But publishing a full timetable would make a lot of sence.

As for trains not stopping at Stratford, there was a lame excuse given for this - the platforms are too short at Stratford! Yes, that is right! With sufficient piority this could be avoided, by running the Southminster train on a line with longer platforms at Stratford, but of course we are well down the priority list.

I agree with you that nobody is ever going to be completely satisfied, but to address the itemised issues you raised, here are my personal thoughts. Others please post theirs.

  1. Aparently it was impossible to run two 12-car trains on the branch at once, due to the length of the loop at Fambridge. This was the case in 2001, but whether it still is I do not know. Hence more than one 12-car train may not be physically possible.
  2. See my comments above about Stratford. Personally I would not use a Stratford stop, but many would, and I believe it should be something people ask for. However, it is not an issue I intend taking up with 'one' personally - I have enough arguments with them, and don't wish to complain about issues that do not affect me. Others who want the train to stop at Stratford should ask for it, then if they are refused it, write to their MP and/or the Rail Passengers Council.
  3. A 12 pm train would be nice, but realistically I think 11 pm is the best we can hope for - and 'One' have said they have no intentions of running a later train during the period of the current franchise. This worries me, as the franchise extends to at least 2011, and likely to be 2014.Do we have to put up with whatever they chose to throw at use for another 7-10 years?
  4. I am inclided to agree with you about the stop at Billericay. How about allowing the train to stop for pick up only, allowing only those with a ticket to Battlesbridge or beyond to use the train? Anyone on the train without a ticket to Battlesbridge or beyond would get penalty fared - including those with tickets to just Wickford? That will reduce the conjestion somewhat.

Blue Line

E-mail: Bambi4thumper@@hotmail.com
Address or village: Burnham On Crouch
Journey starts: Burnham On Crouch
Journey ends: Liverpool Street - then on to Angel
Comments:   A point of interest, is that amid all this speculation re the new timetable. "One" have made no effort whatsoever to confirm or deny the apparent changes. When is the new timetable actually going to be published? A lot of people are going to have to change their working hours to fit in with the complete changes that are being proposed, unless they want to sit around for longer both in the morning and in the evening.

Also the 2 "peak" trains in the morning (6.52 am and 7.35am from southminster)still do not appear to be stopping at either Shenfield or Stratford. This to me seems to be completely pathetic, given the increase of companies setting up in Docklands.

No-one is ever going to be completely satisfied with the timetable set for this line, but there seem to be some major fundamental flaws in it that "One" really should have addressed.
  1. At least one of the peak trains should be 12 carriages long.
  2. Peak trains should stop at Shenfield and Stratford.
  3. Last train from liverpool st. connecting with southminster branch line, should be 12.00 (midnight).
  4. There is no need for Peak Branch Line trains to stop at Billericay in the evenings, as they are always full until SWF.

Blue Line

Name: David Kirkby - October 18, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: Liverpool St
Comments:  

The person calling him/herself 'FS' from Burnham makes a valid point. Someone else mentioned this before. There are a large number of trains going from Billericay to Wickford, so some say there is no need for the peak period Southminster train to stop there. But of course, that could be very difficult for the few who board the train at Billericay

One option might be to allow the train to stop at Billericay, but to stipulate only those with a ticket valid fom Battlesbridge or beyond may use the train. Anyone else would be penalty fared. That would be an unusual step, but not one which should be entirely dismissed.

Given the excessive overcrowing on the Southminster trains leaving London in the evening peak, it does not seem unreasonable to limit the usage somewhat.

Glad you find the site useful. I've actually put quite a bit of work into the site, and in other activites to improve our line. If other did 10% of this, we would have a better service. Too many just moan, but do nothing constructive. Or they stop once 'one' send them a reply. They need to take matters further than 'one'.

Blue Line

Name: David Kirkby - October 18, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: Liverpool St
Comments:  

Thank you Mike for your comments. How do you arrive at the 500-800 pound figure? We have around 20 trains per day. One extra one would be an increase of 5%. The current cost of a ticket to say Woodham Ferrers (the most popular station) is 2600 pounds. 5% of that is only 130 pounds. I appreciate it must be more expensive to pay overtime to people, so 130 pounds is too low an estimate, but 500-800 pounds seems to be an excessive estimate. Perhaps you can justify where you got that from. But I believe the increase can be zero (or close to it), without me living in a dream world!

There are a lot of people who do want later trains - managers admit is one of the most common complaints. Given the following facts:

  • Southend customers pay 8% less than those travelling the same distance down the branch line.
  • There are around 3x as many trains going to Southend each day than to Southminster.
  • Southend trains were running 2 hours and 50 minutes later during the week, increasing to over 3 hours at weekends.
  • There is low occupancy in the later evening Southend trains.
  • Southend has a large number of theatres, cinemas, clubs etc, where people living around the branch line have no such facilities.

it is hard to see how we can't argue on reasonable grounds to get a better service, without an extra cost, by reducing slightly the excessively high frequency of Southend trains.

Of course, Southend commuters can rightly argue more people go to Southend, but that is just about the only argument they have. In contrast we have many.

Only yesterday (Sunday) I went to a Christening of a school friend's baby in Harrow. My wife drove to Wickford, as there was no guarantee we would leave to meet the last train. In fact, we were at Wickford in time to meet the last Southminster train, but driving to Wickford gave us the flexibilty. I'm not suggesting trains run later on a Sunday, as the usage would probably be low. I just gave this is one example of where the poor service causes people to abandon the branch line, and drive to Wickford.

Blue Line

Name: Mike - October 18, 2004
E-mail: mikestorey61@@yahoo.co.uk
Address or village: Southminster
Journey starts: Southminster
Journey ends: Liverpool Street
Comments:   Thank you David for your kind and thoughtful comments - I wonder if you understand one point - that is: trains 19:40 onwards are by no means full, if One put more trains into service on the Southminster line someone will have to pay for more trains. the number of daily ticket holders will not go up. This is simple economics, WE will have to pay an extra £500-£800 a year for the extra trains. If you think they will add the trains for free you're living in a dream world. Do you have any consideration for people who won't be able to affrod this?

Blue Line

Name: FS - October 18, 2004
Address or village: Burnham
Journey starts: Burnham
Journey ends: Liverpool St.
Comments:   Looking at the new 'one' winter timetable for the Branch line, I was pleased to see that the unacceptable gap between the 17.22 and the 18.16 had been closed to allow people leaving work at 17.30 the chance to get home at a decent time (with the new 18.54 sevice) without having to hang about at Liverpool St. station. What I didn't realise is that, having used the National Rail Enquiries system to check my suspicions, both the 17.15 and the 18.54 on the new timetable appear to stop at Billericay. All is not what it seems! What they give with one hand, they take with the other! Many people will remember when the straight-through trains used to stop at Billericay; it was nigh impossible to get a seat until they removed the stop completely. I fear the same will apply now - be prepared. While I'm here, I thought I'd just mention what a pleasure it is to be free of the junior hoodlums at Burnham station (for how long we don't know). It just goes to show what can be done if enough people complain. The only problem is that it took YEARS before anything was done about it - I hope 'one' and the Transport Police will continue to monitor the situation rather that assume the problem will not return. PS Useful site.

Blue Line

Name: David Kirkby - October 16, 2004
Address or village: Althorne
Comments:   Sorry to hear Mike Storey thinks later and more frequent trains would be a bad idea. I'm sure if the service was a lot better (more trains throughout the whole day, especially the peak periods), it would reduce the number of people driving to Wickford. So overall this would be good for the environment

I think it is a selfish attitude to take not wanting more trains since your house is next to the line. You say Move to London if you like it there so much. One could ask with equal validity; Why you buy or rent a house next to a train line if you don't like the vibrations from trains?

Andrew clearly agrees with you. Do you know him by any chance, or were the two of you expressing entirely independent remarks?

You say it's a small minority that want to say in London for a xxxx-xx. It is not a small minority that wishes to stay later in London some times. The two managers from 'one' I spoke to in July at a 'Meet the Managers meeting' at Burnham Station both admitted the time of the last train one of the most common complaints. As someone pointed out on the front of this week's Maldon and Burnham Standard, the 2215 is still too early to 'see a show' in London. There have been several people on this guest book mention this too. A lot of people has have told me they would like to visit the theatre on a Saturday, but are unable to.

Blue Line

Name: Andrew - October 15, 2004
E-mail: andydrew43@@hotmail.com
Address or village: Burnham
Journey starts: Burnham
Journey ends: Liverpool Street
Comments:   I agree with Mike, thanks to Dr Adolf Kirkby we can now all enjoy reorganising our lives around the new winter time table.

Blue Line

Name: Mike Storey - October 15, 2004
E-mail: mikestorey61@@yahoo.co.uk
Address or village: Southminster
Journey starts: Southminster
Journey ends: Liverpool Street
Comments:   I don't think having more or later trains is a good idea - it will be damaging to the environment (with the extra noise and vibrations from the passing trains, my house is next to the line itself) and all for the sake of a tiny minority who wish to have a late piss-up in london. Move to London if you like it there so much!!

Blue Line

Name: Peter - October 15, 2004
Journey starts: Southminster
Journey ends: Liverpool St.
Comments:   What I want to see more than anything is a later train, as 2200 is far to early, and 2215 is not much better. But I don't mind paying a fiver surcharge if necessary to use a later train. I don't see why I should have to since I have a season ticket, but I would rather pay 5 pounds than 35 for a taxis, which is what I do when I go out.

Blue Line

Name: Neil Knappett - October 14, 2004
E-mail: ngk19@@tiscali.co.uk
Address or village: Fambridge
Journey starts: Fambridge
Journey ends: Liverpool St
Comments:   I heard a story that with the introduction of the new timetable in December, all trains on the Southminster line will consist of 8 carriages only.

Is anyone else aware of that?

Great site, by the way.

Blue Line

Name: David Kirkby - October 12, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: London
Comments:  

I'm sorry to Marian Stokes if you felt I ignored some of your points. I was not trying to be rude, but just trying to make the point the timetables will not suite everyone.

I would have to agree with you completly about the ticket examiners - they are very polite and informative. I think there must be hundreds (probably thousands) who would agree with you.

I do not agree with you about the service being very good. I think we get a pretty poor service really. If a train is going to be cancelled, it is usually ours. The peak-time trains are too infrequent and hence overcrowded. The last train during the week is nearly 3 hours before the last to Southend and even longer at weekends. We pay a high price, with an annual ticket between Woodham Ferrers and London costing more than one between Southend and London. When there are oppotunities to meet Onerailway's managers, these are very poorly publicised. The list could go on. A number of people drive to Wickrod, rather than use the branch line - they are clearly not happy.

I do not doubt for one minute that there are a lot of people happy with the line, but there is a very large number who are not. I think you only have to listern to some of the conversations on the trains, to realise there are a lot of unhappy commuters.

Blue Line

Name: Marian Stokes - October 12, 2004
E-mail: MalStokes@@AOL.com
Address or village: St. Lawrence
Journey starts: Southminster
Journey ends: Liverpool Street
Comments:   I did say that I was happy with the Branch line and its ticket collectors but you do not seem to have taken any notice of that. I am sure that there must be hundreds of people who feel the same.

Blue Line

Name: David Kirkby (website creator) - October 11, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: London
Comments:   Marian Stokes makes the point that: "The evening is fine but the morning will get me to work too early", but then says: "My sister who gets on my morning train at Althorne will have to change her hours as there is no convenient train for her to get in the evening"

So clearly a train suites you in the evening, does not suite your sister. This does not surprise me at all - it is the nature of the different work patterns of you and your Sister.

You then say "I have heard many people talking about the new timetable on the train and none of them were happy about it.". Yet Jonathan Andrews said on this guest-book on the 6th October "The timetable offers significant improvement for me." I have heard others say it is better, and of course others say it is worst - it all depends on their individual circumstances.

Someone (not me) got a petition going a few years back when the 1802 was re-timed to 1816. Now people moan when the 1816 becomes the 1827. I'm sure just as many would moan if it was put back to 1802.

Unless I am misunderstanding the problem, there is no way the peak-time timetable can really be fitted in to suite a large group of individuals - there are just too many variables. Start time, end time, distance from the stations etc, all differ from one person to the next.

As much as I believe in a democracy, I don't think it is realistic to expect the train operating companies to set up an election so we can vote for the times that suite us best for the peak periods.

Trying to get your employers to be a bit more flexible sounds a good idea. Depending on the nature of your job of course, this may be impractical. (I admit I have very flexible working hours, so perhaps I have a biased opinion, but I'd like to feel it is based on sound logic, and not biased in some way.)

I think it would be a shame if people waste time writing to 'one' about this issue. In contrast, there are a LOT of issues where I believe 'one' could please a lot of people, without upsetting many. These are the issues we should be pressing for - not tring to get the timetable to best fit in with our own work patterns - which might well 'backfire' if you change jobs.

Feel free to repond and post your comments on the guest book. Others might clearly disagree with me. Feel free to say so. If you do agree with me, please say so, since nobody has mentioned this, yet I feel it is an important point.

Dr. David Kirkby

Blue Line

Name: Marian Stokes - October 11, 2004
E-mail: MalStokes@@AOL.com
Address or village: St Lawrence
Journey starts: Southminster
Journey ends: Liverpool Street
Comments:  

I have been travelling from Southminster since the beginning of last December having moved to St.Lawrence. I must be living on a different planet because I have found the branch line service to be very good. If there has been a delay it has always been when we join the main line at Wickford. I have travelled home from London during the day on quite a few occasions and have never encountered any problems. I have also found the "on train" ticket collectors to be very polite and helpful.

I think the new timetable is a nightmare. I get the 7.53 a.m. at the moment and the 17.22 in the evening. The evening is fine but the morning will get me to work too early so I will have to change my hours. My sister who gets on my morning train at Althorne will have to change her hours as there is no convenient train for her to get in the evening. She will have a long wait if she leaves at her normal time.

I have heard many people talking about the new timetable on the train and none of them were happy about it.

Why do people have to get busy and make things difficult for so many people?

Everyone should have been given the opportunity to vote before a final decision was made about changing the timetable? That would have been the right thing to do.

Blue Line

Name: John Whittingdale MP - October 10, 2004
E-mail: jwhittingdale.mp@@tory.org.uk
Address or village: House of Commons, London, SW1A 0AA
Comments:   Congratulations on setting up this site, which I am sure will prove very useful.

I am aware of the dissatisfaction felt by many about the quality of service on the Southminster branch line and have taken this up with Great Eastern (now one) on a number of occasions in the past. If any of my constituents have specific issues that they would like me to raise, please let me know.

Blue Line

Name: David Kirkby (website creator) - October 09, 2004
E-mail: e-mail me
Address or village: Stokes Hall Lodge, Burnham Rd,. Althorne
Journey starts: Althorne
Journey ends: Liverpool St.
Comments:   I am hoping to put a web based survey on this site, where people select what improvements they would like, and with what priority. What do you want to see? Here's a list I can think of. Most I think are not needed, but I want the views of others. Once I know what things people want, I can ask the questions in a survey and get some results. I'll publish the results at a later date.
  • More facilities on stations. (In a a survey published by one, this is what people voted for! Somehow I doubt it is the most important thing to users of the branch line, but perhaps most of you see getting more facilities at stations as the number one priority.)
  • More fare offers for days out.
  • Closer links with the community.
  • More facilities on trains.
  • Later trains in the evening - Monday to Friday
  • Later trains on Saturday
  • Later trains on Sunday
  • More frequent trains during the off-peak (Monday-Friday)
  • More frequent trains on a Saturday
  • More frequent trains on a Sunday
  • Buses to replace the trains that don't run on a Thursday
  • Trains that stop at Stratford in the peak time
  • Trains that no not stop at Stratford in the peak time
  • Trains that stop at Billericay in the peak time.
  • Trains to do not stop at Billericay. (Some say this makes the 1816 and 1854 from London more packed than need be.)
  • Cleaner trains
  • Larger seats
  • Air conditioned trains
  • Buffet service!!!
  • Lower fares
  • Better methods to stop fare evasion

My aim is to set up a survey, trying to get some statistically significant data, that can be presented to the train operator One Great Eastern, since they seem (in my opinion anyway), to ask questions of little relevance to us users of the branch line.

However, this survey will not be set up very soon, as I need to best determine how to avoid the results being skewed by someone submitting their views 100 times over. I can do some checks (I wont reveal how), but I need to look at this carefully, as otherwise the data will become useless.

One option might be to put the survey, but ask people to print it off and send there responses by post to Onerailway themselves. If you write, you can expect a written response. Any ideas from others are most welcome, either on the guest book, or via email

Keep posing your comments, and wish lists. I'm sure some people from One must read this site anyway. I know they are well aware of it.

Blue Line

Name: David Kirkby (website designer) - October 09, 2004
Comments:   The comments from Paul Harris raise three interesting points.
  • There are 'Meet the Manager' meetings held at stations on some days. That was what I attended in July 2004. However, these are very poorly publicised, but are open to anyone who gets to the station. They only have them at manned stations (Southminster, Burnham, Woodham Ferrers and Wickford). The dates/times do not get published at other stations (Althorne for example). I have asked Onerailway if they would put dates/times on the web. The reply I receieved said he would mention this to the communication people. Well, not much communication has taken place. There have been other meetings at Woodham Ferrers and Burhnam since then,. but few poeple know about them.
  • Someone who attended such a meeting at Burnham Station, said she was the only one of the twenty or so people present, who was a commuter.. Unfortunately, commuters are their own worst enemy. The people who use the train once or twice a month to go shopping tend to turn up to meetings more than the commuters who use the trains daily.
  • A last train that is non-stop would be nice, but I think the highest priority is getting some more trains going up the branch, so I'm a bit less inclined to ask for direct trains, when there are more pressing issues. I think we need one, or preferably two more trains per day.
PS, I am glad to hear you like the site.

Blue Line

Name: Paul Harris - October 09, 2004
E-mail: phar4@@aol.com
Address or village: Southminster
Journey starts: Southminster
Journey ends: Farringdon
Comments:  

On Friday 1st October I was sitting in a glass booth at the head of the platform of Stratford station waiting for the last train to connect with the branch line (22.07) Sadly, for me, I missed this train as it was formed of only 4 coaches and I wasn't made aware of this, so didn't realise the train was at the other end of the platform. Consequently I had to pay the 'licenced bandits' to get home.

Maybe, at a later date, those additional 15 minutes being added to the final train for Southminster would have saved me an unnecessary expense.

Just a thought though, why don't we have a through service as the last train. It could stop at additional stations between Stratford and Wickford but continue on to Southminster. This would help all those who have been out late that worry about changing at Wickford.

One last thing, having read the Doctors comment on his meeting in July. Who are these people that are consulted by the train operators. Are they 'regular' commuters or just people that live near to the branch line?

I ask this because I know of an individual who used to meet with the train operators and didn't have to commute to work. This person was heard to state 'what a good service there was'. I feel we need to draw attention to the shortcomings and not pat the operators on the back for the service we should be getting. Hopefully the Doctor can confirm this is now the case.

Anyway, this is a great site. I'll be letting my fellow commuters know about it. Keep up the good work!

Blue Line

Name: Sandra Roberts - October 07, 2004
E-mail: sandra.roberts@@southwark.gov.uk
Address or village: South Woodham Ferrers
Journey starts: Woodham Ferrers
Journey ends: London Liverpool Street
Comments:   I would like to know why the 6.02 am train from Woodham Ferrers to Wickford whether on time or late goes in at Platform 1 when it would be much more customer friendly (not having to cross the footbridge in wet or snowy weather)if it went in at Platform 4. This is sheer madness when you have lots of people all trying to get over the footbridge at once.

Blue Line

Name: David Kirkby (website's author) - October 06, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: Liverpool St.
Comments:  

I think there are a few points we must all keep in mind, when making comments about the times of the trains on the new timetable.

  • One Great Eastern will no doubt get a flood of letters complaining about the new times, but I don't think that such complaints will achieve very much – other than to let One Great Eastern know that there are a lot of unhappy commuters on the branch line (which is a good thing). Changes to the timetable are likely to please as many people as they upset. Some people work within 5 minutes of Liverpool St. For others, like me, the journey is 15-20 minutes, whereas my wife works some 35 minutes from Liverpool St. Some start work at 8, others at 8:30, and others at 9:00. Some have flexible working hours. Some people like to be in the office a few minutes before they start work to make a coffee etc. And as Jonathan Andrews pointed out, not everyone travels to/from Liverpool St.
  • Having more trains will on average reduce the interval between trains. There seems a good argument for trying to get this. The gaps between evening trains (one hour) are excessive, and unnecessary. This I know effects those people working late in Oxford St shops, as well as those wishing to socialise later in the evening.
  • There are practical problems with the geometry of the line, that does put a lower limit on the interval between trains (around 40-45 minutes), and does prevent two 12-carrige trains following one another, as they are too long to cross at Fambridge.

Whilst I don't claim to know all the answers, I do believe arguments about the timing of particular trains, based on the working hours of groups of individuals are not too useful. I think we have a far stronger case to argue for more trains, running later, with a reduced interval between them.

A significant reduction in the frequency of peak-period trains requires investment in new track, which will not be done by the train operating companies. Our MPs may be helpful in this matter, as they may be able to put pressure on the SRA to do this, or perhaps fund part of the cost from Essex County Council.

I’m glad to see a lot of people using the site. If anyone has suggestions for improvements, or corrections, please let me know.

David Kirkby.

Blue Line

Name: Jonathan Andrews - October 06, 2004
E-mail: jandrews@@brentwood.essex.sch.uk
Address or village: southminster
Journey starts: southminster
Journey ends: shenfield
Comments:  

The timetable offers significant improvement for me. Not all of us are London commuters: many seem to catch the branch line and change at shenfield. I usually catch the first one 0542(southminster) but will much prefer catching the direct 0610. My journey home varies but usually the 1619 (Shenfield) which connects with the 1722 at Wickford is my train. The 1650 will suit me perfectly. My only complaint is I wish more peak trains stopped at Shenfield.

Congratulations on a very useful site.

Thanks

Blue Line

Name: Steve Ricketts - October 06, 2004
E-mail: rickettssteve@@lycos.co.uk
Address or village: SWF
Journey starts: SWF
Journey ends: Liverpool Street
Comments:   What a nightmare the new timetable is. It does not seem to cater for us 9-5ers! Tran now leaves London at 515. OK if you work right on top of the station but loads of people have a longer than 15 minute walk. If you miss this one not another till 17.58!. In the morning the same in reverse. 7.37 is gone and in its place 7.15 or 7.58. The 7.58 gets in 8.46 0 which for many will not be enough time to get to the office for 9.00 so it will hgave to be the 7.15 which gets in 8.01 - too damn early!. Why could they not leave us alone? I am so sick and tired of us being given a second class service. We always suffer - and pay more for it!. I think I will start driving to wickford, so with parking will add another £60+ a month. I will write and complain. Another point just occurs to me - do thenew trains fit in with the kids/students going to school? Probably not.

Blue Line

Name: David Kirkby (the website's author) - October 01, 2004
Address or village: Althorne
Journey starts: Althorne
Journey ends: London
Comments:  

Thank you to bambi4thumper@@hotmail.com for pointing out how you can get information on the new Winter timetable. Despite numerous rumors of it being on the web, I have yet to find a copy, but the method suggested by bambi4thumper@@hotmail.com to get the data does work, so I have compiled my own copy which has been added to this site. I have not had chance to look at it carefully, so are passing no comment at this stage.

The last train leaving London is marginally later (as reported here before), but 15 minutes is too small a change I feel. As such, I have written to the Rail Passengers Council about the time of the last train. I wish others who feel strongly about this too would take the matter up with One, then with the Rail Passengers Council.

David Kirkby

Blue Line

E-mail: bambi4thumper@@hotmail.com
Address or village: burnham on crouch
Journey starts: burnham on crouch
Comments:   Changes to timetables 12th December.

there are some MAJOR changes to the branchline timetables from Sun 12/12/04. here are the rush hour trains departing from southminster AM 5.30am (1 change)6.10am 6.52am 7.35am 8.17am liverpool st. PM 4.25pm(1 change) 5.15pm 5.54pm 6.42pm 7.38pm (1 change). 8.38pm 9.38pm 10.15pm (all changing at wickford) last train gets to southminster at 11.27pm

got this info from www.nationalrail.co.uk - plan a journey and put in the 13th december (monday)

Blue Line

Name: Ian - September 30, 2004
Address or village: Burnham
Journey starts: Burnham
Journey ends: Liverpool Street
Comments:   Just checked the new times on Network Rail and it looks like all our train times are changing:
Leaving B o C
06:14, 06:56 & 07:39
Arriving Liverpool St.
07:23, 08:01 & 08:46
Leaving Liverpool St.
17:15, 17:54 & 18:42
Arriving B o C
18:31, 18:53 & 19:42

Blue Line

Name: Steve - September 24, 2004
Comments:   Now that the new timetable has been published (Avaliable via QJump or National Rail) i wonder what Dr Southminster Line think of it...

Blue Line

Name: Judith - August 27, 2004
E-mail: jmdesuza@@hotmail.com
Address or village: Burham
Journey starts: Burnham
Journey ends: Hackney downs (via Liverpool St.)
Comments:   It would be so nice to go into London the centre of London and not have to leave at 9:20 or so, in order to ensure one can catch the 10 pm train. I gather it is going to be 2215, but that does not make a lot of difference.

Blue Line

Name: David - August 15, 2004
E-mail: No@@email.com.sorry.i.dont.like.spam
Comments:  

Have any of you guys heard what the new timetable will be like? The SRA have written a new timetable which the One Railway will need to use, under their Capacity Utilisation Plan (Basically, Less trains on the mainline to allow for more Freight to go via the Ipswich Tunnel), and also less trains in general to improve performance in the event of delay.

So far, we've heard that the mainline is being cut to 2 Anglia (Norwich) services, 1 Anglia Peterborough/Lowestoft service, 1 Braintree, 1 Clacton and 1 Harwich.

Metro, 1 train per hour is being axed, and to make up for the loss, some Southend Vic services will stop at extra places, such as Ilford/Romford/Brentwood to make up for this...and the Southminster line will shuttle between Southminster and Wickford (Possibly just off peak).

Anyone know if thats the case?

Blue Line

Name: Mark Fox - August 09, 2004
E-mail: mark.fox@@botes.co.uk
Address or village: South Woodham Ferrers
Journey starts at: Woodham Ferrers
Journey ends at: London Bridge
Comments:  
My complaints are:
  1. Trains do not run frequently enough
  2. The last train from London is far too early
  3. Train fares are extremely high - over 3 times the cost of driving in to London
  4. The trains are old, have no ventilation and are uncomfortable.

Blue Line

Name: Paul - August 01, 2004
E-mail: phsmith2@@yahoo.com
Address or village: Burnham on Crouch
Journey starts at: Wickford
Journey ends at: Liverpool St.
Comments:  

I drive the not inconsiderable distance from Burnham to Wickford, to avoid using the branch line. It costs me more in fuel and parking costs too, although I do save some of this on reduced rail fares.

However, my main reasons are not financial, but rather that
  • I don't need to worry about being back at liverpool St. at by 10 pm.
  • I can get any number of trains bound for Southend Victoria. So leaving work a little late, or getting held up in the tube does not cause me much of a problem.

If the trains were more regular, and the last train during the week later, I would use the branch line. But until that happens, I'll continue to drive to Wickford.

Blue Line

Name: Dr. David Kirkby - July 26, 2004
E-mail: e-mail me
Address or village:
Stokes Hall Lodge, Burnham Road, Althorne, Essex, CM3 6DT.
Journey starts: Althorne
Journey ends: London
Comments:  

I would like to add that there is no chance whatever of the Southminster Branch Line being closed. Some people have the feeling that it is only kept going by the Bradwell power Station. This is simply not true today. It is true to say that without the Bradwell Power Station the line would probably have been closed in the past, but this is no longer a threat.

At a 'meet the managers' meeting held at Burham Station last weak, I spoke to one of the managers for quite a long period of time. He confirmed there is no risk of this, as there are sufficient users to make the line economic. So even though Bradwell Power Station has closed, and eventually there will be no more trains carrying used fuel rods, this will not cause the line to close.

Some do feel reluctant to complain, feeling we are lucky to have the line running. This is just not true. The Southminster Branch Line is economically viable.

Dr. David Kirkby

Blue Line

Name: Billy McLachlan - July 26, 2004
E-mail: bill_m2000@@hotmail.com
Address or village: Northampton
Journey starts: Northamton
Journey ends: London
Comments:   As many of you will have realised, I'm not at all happy about this line. We pay more for our tickets (a ticket between London and Northampton is £250 pounds more than between London and Liverpool. Our last train from London is only 10.05 pm, whereas there are 12 Nothampton trains leaving Liverpool St. after 10.05 pm, spaced an average of 14 minutes between them. We need more trains (and buses come to that). I hope by the nice person providing this website, and this guest book, lots and lots of people will comment about the line. Perhaps share information, (and sandwitches), on how to get things improved. The line is used a lot, (like the Rock Island line). There is a slight risk of it being closed, but there are lots of regular users. Regards, - Billy McLachlan.

Blue Line

Name: Dr. David Kirkby - July 22, 2004
E-mail: e-mail me
Address or village: Stokes Hall Lodge, Burhnam Road, Althorne, Essex, CM3 6DT.
Journey starts: Althorne
Journey ends: London Liverpool St.
Comments:  

As you will have realised, I'm unhappy about this line. We pay more for our tickets (a ticket between London and Southminster is 300 pounds more than between London and Southend. Our last train from London is only 10 pm, whereas there are 12 Southend Victoria trains leaving Liverpool St. after 10 pm, spaced an average of 13 minutes between them. We need more trains.

I hope that by providing this site, and this guest book, people will comment about the line. Perhaps share information, and ideas on how to get things improved. The line is used a lot. There is no risk of it ever being closed now, as there are far too many users. We must try to get a better service.

All the best,

Dr. David Kirkby

Blue Line

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